The answer from January 2019 will be ‘Yes’.
From Saturday 5th January our Saturday appointments only will carry an appointment fee of £25.00 and we would like to take a moment to explain how and why we have come to this decision as it wasn’t an easy one for us!
When we opened the boutique in October 2015 we set out to create a warm and welcoming space where brides could come and try gowns from the most exciting designers across the globe; available no where else in Kent and as we enter our 4th year in business this is still very much our aim. Thankfully our business has grown in the way we wanted it to, bringing recognition and a beautiful tribe of #wildheartbrides who very kindly recommend us to their friends and family and so our journey continues to grow. We are now at a point where our Saturday appointments are very much in demand and we are opening up our waiting list on a regular basis.
Whilst we always make every effort to confirm the appointment with each bride before the day sadly we do sometimes have the dreaded ‘no show’. This means an in-demand Saturday appointment is left unfilled and often at too short notice to replace it with a patient bride on our waiting list.
So after much discussion we have decided the best thing to do is introduce an appointment fee on Saturdays only, this fee will be paid in advance over the phone or by bank transfer and the good news is if you purchase a dress with us within a month of your appointment the fee is fully redeemable against the cost of the dress.
We hope the introduction of this fee will help our Saturday appointments run more efficiently and give bride’s who love our designers and vibe a chance to find ‘The One’ with us.
Our weekday appointments (Monday to Thursday) will remain free of charge so if you are in the early days of your dress search and worry about paying a charge when you are not sure about what you like yet then we would say definitely book in during the week to try our fabulous collection.
We’d love to hear your thoughts on this and hope you will continue to support The Wild Heart as we enter the next chapter. 2019 here we come!
*diary from www.loveuniquehome.co.uk