Trading Terms & Conditions of Sale
Before progressing with your order, we will need confirmation that you agree to the terms and conditions of
sale. It is strongly recommended that you read this document in full and to keep a copy for your own records.
By entering into a business agreement with THE WILD HEART you agree to comply with and be bound by the
following terms and conditions of sale.
From here on 'you' refers to the customer and 'us'/'we'/'our' refers to THE WILD HEART.
The costs of alterations are not included in the price of the dress unless otherwise stated at time of
purchase. Alterations by The Wild Heart are not obligatory but we cannot be held responsible for any
alteration work undertaken outside of the store.
As each dress is personally tailored, we are unable to resell a dress to any Customer other than the
Customer placing the order, and as such, we cannot accept returns on the basis of a change of heart or be
held responsible for a dress not fitting correctly due to fluctuations in weight, body size and/or changes
in body shape once an order has been placed. Furthermore, we cannot accept returns where you request a
change to an existing order and we are unable to fulfil that change.
Dresses with beading and embroidery may differ slightly in the amount/placement of the beading/embroidery
to that of the sample dress.
Handmade clothes cannot be rushed and, as such, you must accept that all shipping dates are approximate.
Time needs to be allowed for the process to be completed and your dress made to perfection, therefore the
designer has the right to change the shipping date based on their production schedule.
All sample sale dresses are sold as seen and must be paid for in full at time of purchasing.
All accessories must be paid for in full when placing an order.
We will endeavour to provide the highest quality goods as standard, and these will arrive in a
merchantable quality. Any wear and tear or depletion of goods due to use and wear are not our
responsibility and we will not be obliged to replace or refund any goods.
The Wild Heart will respect your personal data. We use the information you provide to place the order with
the relevant Designer and to enable your dress to be constructed or altered to your design requirements.
The Wild Heart will not disclose any information without your consent and your details will be stored on a
computer according to the terms of the Data Protection Act 1984.